We are a Brazilian company, affiliated with Fashion Gold products (fashiongold.us). B2C USA is responsible for the Customer Return and Refund process. We will explain below how the entire B2C USA Return and Refund policy works, thus ensuring transparency, cordiality and security for the customer.
Refund method and term
We will reimburse you for returned items in the same way you paid for them.
Return cost
Depending on the reason for return, as detailed in “Return conditions and requirements”.
Allowed Returns Deadline
B2C USA has a standard 15-day deadline for returns, but also highlights that refunds are made according to the reason for the return, as detailed in “Return conditions and requirements”.
Return Policy Details
You will have 15 days from the day of delivery to return an item for a refund, unless otherwise stated in the “Return Conditions and Requirements” and “Additional Information”.
Return and exchange periods
If you intend to return or exchange your purchase, please be aware that the period starts on the day you receive the product and applies to new or sale products.
Return Conditions and Requirements
Special Considerations:
Damaged, defective or incorrect items
If you receive a product that is damaged in transit, defective, or not the product you ordered, return it during the “return and exchange” period to B2C USA and we will arrange a replacement. If you prefer to return your item by mail during the return and exchange period, please email our Customer Experience Center via email (info@b2.club) for special instructions.
In this case, return shipping will be paid by B2C USA.
Please allow up to 15 days for your refund after we receive the product, as detailed in “additional information”.
Simple Cancellation of Purchase
If you receive a product and decide to cancel your purchase, you have a standard 15-day return period.
Please email our Customer Experience Center via email (info@b2.club) for special instructions.
As detailed in “additional information”, please allow up to 15 days for your refund after we receive your product.
Additional Information
1) Evidence (photos and videos) will be required to prove guilt and justify the return. For more information, please contact our Customer Experience Center via email (info@b2.club)
2) After receiving the product, B2C USA has 15 days for analysis and verification. If the request is proven to be legitimate in accordance with the items above, we will issue a refund.